Privacy

Privacy Policy:

WALNUTT takes the security and privacy of your personal information very seriously. The policy together with our terms of use sets out the basis on which we will process any personal date obtained as a result of this website. Please read the following policy carefully to understand how we handle the information you send us via the internet.

Information we may collect from you:

For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on www.walnutt.com, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.

For users who have purchased our products. Since GPS tracking modules are included in some products, we need to store your GPS information for the normal use of your product. For products contained GPS tracking module, the stored GPS information will only be used for you to check the product location。You have the permission to turn on/off the GPS function, however, if you choose to turn off the GPS function, we will no longer be able to provide you with the GPS function of your product.

How we use the information we collected

We will use the information referenced above to fulfill your order and provide services related to www.walnutt.com. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping.

In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, to contact you concerning our products, services, sales or special promotions.

We currently send e-mails only to those customers who subscribed our email or placed order on our website. If you have previously received such e-mails, but no longer want to, contact us by the email referenced above.

What about cookies?

We use cookies when you visit our site. There are three main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
(2) Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on WALNUTT, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete WALNUTT user experience that we pride ourselves on providing our customers.

Your rights and options

You can access the information related to you and update it on your WALNUTT account or personal page. According to the relevant regulations, you may enjoy the following rights. Including but not limited to access and update the personal data information related to you, correct the existing personal data information about you. Similarly, if necessary, you have the right to request the removal of the existing personal data information and to request us to provide your personal data information we have. However, if you refuse us to store or use certain personal data information of you (necessary personal information for function implementation), we will no longer be able to provide you with WALNUTT products and services.

If you want to access/ correct your relevant information we have or exercise any other rights applicable to the Data Protection Law, please contact us at: [email protected].

After Sales

Walnut Technology Limited (WALNUTT) After-sales policies only apply to all WALNUTT products unless there are other policies from a third-party distributor or a retailer for orders placed on its own platform.

The WALNUTT After-sales Policies only apply to the products purchased for the customer’s own use and not for resale when an original copy of receipt is provided and all altered identification labels remain unchanged and undamaged.

For after-sales services or related questions, please feel free to contact 24-7

Customer Happiness Team: [email protected]

1. Order Cancellation Policies

1.1. Within 7 days of purchase, the customer may cancel the order without any additional charge or obligation.

1.2. After 7 days of purchase, or the status of the order is “Processing”, a 15% cancellation fee will be charged when the customer cancels the order.*

1.3. Once the product has been shipped, and the status of the order is “Shipping”, no refund will be permitted.

1.4. After the product has been delivered, the return policy applies.

1.5. We will proceed the customer’s refund within 14 working days by PayPal or any third-party platform. The customer is obligated to any fee charged by PayPal or any third-party platform.

* Within 7 days of purchase, if the status of the order is “Processing”, a 15% cancellation fee will be charged when the customer cancels the order.

2. Return Policies

Return Policies only apply to the period of 14 days after the product is successfully delivered to the customer. Please noted Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

2.1. As all the SPECTRA skateboards are customized products, WALNUTT will not proceed return or refund except for units with manufacturing defect.

2.2. Malfunctions caused by manufacturing issues, WALNUTT will be responsible for replace or repair and shipment for both sides. The return of a product is only allowed within 14 days after the product is successfully delivered.

2.3. If the customer would like to return a product to WALNUTT when there is manufacturing issue or any malfunction on any parts of the board, the customer needs to send the board to a licensed local distributor or any location required by WALNUTT. Once the returned product is delivered to a local distributor or WALNUTT, WALNUTT will proceed the customer’s refund within 14 working days by PayPal or any third-party platform. The customer is obligated to any fee charged by PayPal or any third-party platform.

2.4. If the returned product is broken or not fully functional, WALNUTT will NOT proceed any refund. In this case, the customer can request a repair based on the WALNUTT LIMITED WARRANTY POLICIES.

2.5. If the returned product is broken or not fully functional, the customer needs to pay the shipment fee sending to a licensed local distributor or any location required by WALNUTT and WALNUTT will NOT proceed any refund. In this case, the customer can request a repair based on the WALNUTT LIMITED WARRANTY POLICIES.

3. Limited Warranty Policies

3.1. WALNUTT warrants that its products will be free of manufacturing and/or workmanship defects for a period of 6 months, starting from the date when the customer received the product under a proper usage.

3.2. WALNUTT will examine the returned product to identify the problem. If WALNUTT determines that the issue is not covered by WALNUTT Limited Warranty Policies, the customer can request a Customer Paid Repair Service. The customer needs to pay the shipment fee sending to a licensed local distributor or any location required by WALNUTT.

3.3. Limited Warranty Policies do not cover:

3.4. WALNUTT does not offer International Warranty Services. Customers can obtain warranty services and repair services only at a designated repair center in the region where customer purchased the product or any location approved by WALNUTT. However, depending on parts availability, customers can obtain cross-regional repair services at an additional charge. In the region where does not designated a repair center, customers are responsible for shipping costs and potential tax fee during the product repair.

3.5. All repaired products are covered by the standard warranty starting on the date of original period.

Shipping Policy

Shipping Fee

USA: Free Ground Shipping with FedEx or UPS

Canada and Mexico: $35 - Lite Shipment & $75 – Heavy Shipment fare applies for FedEx International Ground Shipping.

Taiwan, Australia, Japan, Korea, European-Countries: $35 – Lite Shipment & $75 – Heavy Shipment fare applies.

Mainland China, HK, Macau: Free Ground Shipping Service.

Delivery Date

Shipment will be made within 7 days upon the order confirmation,3-5 weeks for transportation and customer clearance.

Intellectual Property Rights

In the event of any concerns or complaints about possible violation of intellectual property rights, please send us an email at [email protected] , identifying with specificity the rights alleged to be violated and the accused product(s).

(This email address is just for intellectual property rights and legal issues. Other requests may not get respondence.)